Studio Policies

Welcome to Serenev Studio. To ensure a positive and enjoyable experience for all our clients, please review and adhere to the following studio policies:
  • Clients must cancel their scheduled classes at least 12 hours in advance.
  • Late cancellations or no-shows may result in a fee or loss of class credit.
  • All clients are required to remove their shoes before entering the studio.
  • Pilates exercises are performed barefoot or with grip socks for safety and hygiene reasons.
  • Clients are kindly requested to refrain from using cellphones or other electronic devices during class.
  • This policy ensures a distraction-free environment and allows everyone to fully focus on their workout.
  • Clients should be mindful of others and maintain a respectful and positive atmosphere in the studio.
  • Avoid excessive noise or disruptive behaviour that may distract fellow participants.
  • Personal belongings should be stored in designated areas or lockers provided by the studio.
  • The studio is not responsible for any lost or stolen items.
  • Clients are encouraged to arrive at least 10 minutes before the scheduled class to ensure a prompt start.
  • Latecomers may not be allowed to join the class to avoid disruption to other participants.
  • Cleanliness is important in our studio. Please ensure proper personal hygiene before attending classes.
  • Cleaning sprays and wipes are available for use to maintain the cleanliness of equipment after use.
  • Clients with any injuries or health conditions should inform the instructor before the class.
  • Modifications and adjustments can be made to accommodate individual needs and ensure safety.
  • Refunds may be granted in exceptional circumstances and are subject to the studio’s discretion.
  • Requests for refunds must be made within a specified time frame and in accordance with the studio’s refund policy.
  • Clients are encouraged to follow the instructions of the instructor and adhere to studio rules and guidelines.
  • Any concerns or feedback should be communicated in a respectful and constructive manner.
  • The studio respects the privacy of its clients and maintains the confidentiality of personal information.
  • Client data will only be used for studio-related purposes and will not be shared with third parties without consent.
  • The studio reserves the right to modify or update these policies at any time.
  • Clients will be notified of any changes through the studio’s website or other appropriate channels.
Thank you for your cooperation in creating a harmonious and supportive environment at Serenev Studio! If you have any questions or concerns, feel free to reach out to our staff.