Studio Policies
Welcome to Serenev Studio. To ensure a positive and enjoyable experience for all our clients, please review and adhere to the following studio policies:
- Clients must cancel their scheduled classes at least 12 hours in advance.
- Late cancellations or no-shows may result in a fee or loss of class credit.
- All clients are required to remove their shoes before entering the studio.
- Pilates exercises are performed barefoot or with grip socks for safety and hygiene reasons.
- Clients are kindly requested to refrain from using cellphones or other electronic devices during class.
- This policy ensures a distraction-free environment and allows everyone to fully focus on their workout.
- Clients should be mindful of others and maintain a respectful and positive atmosphere in the studio.
- Avoid excessive noise or disruptive behaviour that may distract fellow participants.
- Personal belongings should be stored in designated areas or lockers provided by the studio.
- The studio is not responsible for any lost or stolen items.
- Clients are encouraged to arrive at least 10 minutes before the scheduled class to ensure a prompt start.
- Latecomers may not be allowed to join the class to avoid disruption to other participants.
- Cleanliness is important in our studio. Please ensure proper personal hygiene before attending classes.
- Cleaning sprays and wipes are available for use to maintain the cleanliness of equipment after use.
- Clients with any injuries or health conditions should inform the instructor before the class.
- Modifications and adjustments can be made to accommodate individual needs and ensure safety.
- Refunds may be granted in exceptional circumstances and are subject to the studio’s discretion.
- Requests for refunds must be made within a specified time frame and in accordance with the studio’s refund policy.
- Clients are encouraged to follow the instructions of the instructor and adhere to studio rules and guidelines.
- Any concerns or feedback should be communicated in a respectful and constructive manner.
- The studio respects the privacy of its clients and maintains the confidentiality of personal information.
- Client data will only be used for studio-related purposes and will not be shared with third parties without consent.
- The studio reserves the right to modify or update these policies at any time.
- Clients will be notified of any changes through the studio’s website or other appropriate channels.